Finnair's pilots strike action disrupts traffic

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Finnair's pilots strike action disrupts traffic

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Finnair and The Finnish Airline Pilots' Association have failed to reach agreement in employment agreement negotiations. Finnair pilots begin a strike on Monday 16 November. Due to the strike Finnair is likely to cancel nearly all long-haul flights departing from Helsinki on Sunday as well as European flights departing on Sunday and returning on Monday. Finnair's scheduled flights on Monday are cancelled. Finnair aims to operate all of its leisure flights regardless of the strike.

Finnair recommends that customers postpone their journey if their flight is cancelled due to the strike. If postponement is not possible for the customer, Finnair will attempt to make special arrangements to enable the journey.

"If a customer's flight is among those cancelled, the options are postponement of the journey, rerouting or a refund of the unused part of the ticket. Finnair will be flexible in changing flight bookings, irrespective of the type of ticket," explains Finnair Senior Vice President Timo Riihimäki, who is responsible for customer service.

Finnair will continuously update information about the strike on the internet at http://www.finnair.com/info, where a list of cancelled flights, a refund form, and questions and answers can also be found. Customers whose flights are cancelled are urged first to contact the travel agent from which they booked their tickets. Finnair will provide telephone service to customers on +358 600 140 140.

"We will also serve customers using text messages, if the bookings include an up-to-date mobile phone number. We also recommend use of the internet to follow the situation, because telephone services are likely to be very busy," says Riihimäki.

Finnair operates approximately 200 flights per day. Finnair's codeshare partners will fly to and from Helsinki as normal despite the strike. If customers have a ticket with a Finnair flight number sold for another airline's
aircraft, they can take this flight as normal.

Finnair's ground handling and sales personnel at airports abroad have been instructed to be present at the departure times of cancelled flights so customers can receive information as efficiently as possible in these
exceptional circumstances.

Finnair apologises for any disruption and inconvenience to its customers because of the strike action and will continue to make every effort to solve the situation.

Finnair Plc Communications 14 November 2009
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Re: Finnair's pilots strike action disrupts traffic

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Finnair cancels also Tuesday's scheduled flights due to pilots' strike

Due to Finnair's pilots' strike scheduled flights are also cancelled on Tuesday. Altogether Finnair has cancelled over 400 flights because of the strike. The cancelled flights affect 32 000 passengers.

Finnair aims to operate all of its leisure flights regardless of the strike. Leisure flights are operated by Finnair's management pilots and with the help of leasing arrangements. Individual changes in schedules and cancellations are possible.

Finnair will continuously update information about the strike on the internet at www.finnair.com/info, where a list of cancelled flights, a refund form, and questions and answers can also be found. Customers whose flights are cancelled are advised first to contact the travel agent from which they booked their tickets. Finnair will provide telephone service to customers on +358 800 9 3466 and +358 600 140 140.

Finnair recommends that customers postpone their journey if their flight is cancelled due to the strike. If postponement is not possible for the customer, Finnair will try to make special arrangements to enable the journey. A refund of the unused part of the ticket can also be made.

Finnair Plc Communications 16 November 2009
André
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Re: Finnair's pilots strike action disrupts traffic

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Finnair's traffic resumes on Wednesday - pilots' strike ends

Finnair will resume scheduled flights on Wednesday, when some of the flights will be operated. Traffic is expected to be back to normal by the end of the week.

Altogether Finnair has cancelled over 500 flights because of the strike. The cancelled flights affected more than 40,000 passengers.

Finnair was able to operate most of its leisure flights despite the strike. Leisure flights were operated by Finnair's management pilots and with the help of leasing arrangements.

Finnair will continuously update information about the flights on the internet at www.finnair.com/info. Customers whose flights are cancelled are advised first to contact the travel agent from which they booked their tickets. Finnair will provide telephone service to customers on +358 800 9 3466 and +358 600 140 140.

Finnair Plc Communications 17 November 2009
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Re: Finnair's pilots strike action disrupts traffic

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Finnair and Airline Pilots' Association reach agreement

Finnair and the Finnish Airline Pilots' Association (SLL), which represents Finnair's pilots, have accepted a settlement proposal submitted today by National Conciliator Esa Lonka. The level of cost savings in the collective agreement is such that the proposal was acceptable to the employer.

"It's good that we reached a compromise solution and that the strike, which was so distressing for our customers, will end. In addition to structural changes, we achieved through this agreement significant short-term cost savings. It has been agreed that, in addition to the five per cent wage reductions, we will together pursue a 13 per cent cut in unit costs," says Anssi Komulainen, Finnair's SVP Human Resources.

A key change from last week's settlement proposal was that the employer has committed to a year-long redundancy protection provision. The agreement will expire on 31 October 2011.

"The new collective employment agreement will safeguard the company's future by lowering flight deck crew costs. We also obtained the flexibility to develop the company's route network," adds Komulainen.

The strike, which began last Sunday/Monday night, will end this evening and traffic will partly resume on Wednesday when a little less than half of the flights will be operated. Approximately 150 of the 200 flights on Thursday will be flown. On Friday all flights will fly according to schedule.

Finnair Plc Communications 17.11.2009
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